Frequently Asked Questions

Check-in and Check-out
Arrive at 12:00 PM and depart by 10:00 AM. Need flexibility? Contact us in advance—we’ll do our best to accommodate your schedule.

Languages
Our welcoming staff speaks English and Swahili, ensuring seamless communication throughout your stay.

Connectivity
Stay connected with complimentary Wi-Fi available throughout the camp, including in your luxury tent.

Accessibility
Select areas are wheelchair accessible with assistance. Please contact us before arrival to arrange any special accommodations.

Children
We welcome adventurers of all ages at Soroi Mara Bush Camp, with family-friendly accommodations and activities designed for memorable experiences.

Private Retreats
Choose from 10 elegantly appointed standard tents or 2 spacious family tents, each designed to immerse you in comfort while maintaining an authentic safari experience.

Family Accommodations
Our family tents comfortably accommodate up to 4 guests, providing the perfect base for shared safari adventures.

Modern Comforts
Every tent features an en-suite bathroom with indoor shower, combining wilderness luxury with privacy.

In-Room Amenities
Enjoy a king-size bed and single bed, private veranda, artisanal organic toiletries, and tea and coffee making facilities—all thoughtfully provided for your comfort.

Climate Control
Our tents are designed with natural ventilation and ceiling fans to ensure your comfort in the African climate.

Gourmet Safari Cuisine
Full-board dining includes breakfast, lunch, and dinner served in our atmospheric dining area, with private dining available upon request.

Dietary Preferences
From vegetarian and vegan to gluten-free, kosher, and halal—we accommodate all dietary requirements with advance notice.

Refreshments
Our well-stocked bar offers local branded spirits, curated house wines, beer, and refreshing soft drinks to complement your safari experience.

Inclusive Meals
All meals are included in your stay, featuring fresh ingredients and flavors inspired by both local and international cuisine.

List of Available Activities
We offer a range of activities, including game drives, guided bush walks, hot air balloon safaris, cultural visits, bush meals, and sundowner drinks.

Booking Game Drives and Activities
Activities can be booked in advance or upon arrival. Our staff will be happy to assist you in planning your activities.

Age Restrictions for Activities
Some activities may have age restrictions. Please check with our staff for specific details.

Availability of Guided Tours
Guided tours are available for all activities, led by our experienced and knowledgeable guides.

Pre-Travel Preparation
We recommend consulting your healthcare provider regarding vaccinations and health precautions before your journey.

Medical Support
Our staff is trained in basic first aid with emergency kits available. For serious medical situations, we can arrange transport to the nearest medical facility.

Wildlife Safety
Your security is paramount. Our guides are expertly trained in wildlife interaction protocols—always follow their guidance and maintain appropriate distance from animals.

Directions to the Lodge
Soroi Mara Bush Camp is in the Maasai Mara, close to the Ol Kiombo Airstrip. Upon booking, you will receive detailed directions.

Airport Transfer Services
We offer transfers from the nearest airstrip, Ol Kiombo Airstrip, which is approximately an 8-minute drive from the camp. Airstrip transfers are included when booking on our Ground Package option.

Nearest Airport Information
The nearest major international airport is Jomo Kenyatta International Airport in Nairobi. From there, guests can transfer to Wilson Airport and take a domestic flight to Ol Kiombo Airstrip.

Conservation Initiatives Supported
We are committed to sustainable tourism and actively support various conservation initiatives, including anti-poaching and habitat preservation.

Community Engagement and Support
We work closely with the Maasai community, supporting education, healthcare, and economic development initiatives. Guests can participate in community visits to learn more about our efforts.

Guest Participation in Conservation Activities
Guests can participate in our conservation activities, including tree planting and community support programs.

Suggested Packing List
We recommend packing comfortable clothing, sturdy shoes, a hat, sunscreen, insect repellent, flashlight, binoculars, and a good camera with extra batteries and memory cards.

Laundry Services
A chargeable laundry service is available to our guests.

Best Time to Visit
The best time to visit the Maasai Mara is during the Great Migration, from July to October. However, the Maasai Mara is a year-round destination with excellent wildlife viewing throughout the year.

Cancellation Policy
Please refer to our booking terms and conditions for detailed information on our cancellation policy.

Pet Policy
Pets are not allowed at Soroi Mara Bush Camp to ensure the safety and comfort of all guests.

Accepted Payment Methods
We are cashless and we accept major credit cards, including Mastercard and Visa.

Booking Modifications
Please contact us as soon as possible if you need to change your booking. We will do our best to accommodate your requests.

Facilities for Photographers
We offer a dedicated photo lounge for wildlife photography enthusiasts.

Equipment Rentals
Photography equipment rentals are available for guests who need professional gear during their stay. Click here to learn more. 

Guided Photography Tours
We offer guided photography tours led by experienced wildlife photographers to help you capture the perfect shot.

Best Spots for Wildlife Photography
Our guides can take you to the best spots for wildlife photography, including prime locations for capturing the Great Migration and the Big Five.

Recommended Tipping for Guides
It is customary to tip your safari guide at the end of your stay. A typical tip ranges from $10 to $20 per person per day.

Tipping for Camp Staff
Tipping the camp staff is also appreciated. We recommend leaving a tip of $5 to $10 per person per day, which can be placed in the communal tip box at reception. Notes dated prior to 2006 are not accepted in Kenya.